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Customer Support Process
Posted by Quadrotech on 20 September 2017 11:16 AM

When a customer contacts Quadrotech online or by email or phone, a customer experience team member responds to the request. We open a case in Quadrotech’s case management system. Or, if the issue was created using email or the SupportHub, a case is created automatically. A unique number is assigned to the case and provided to the customer. The customer experience team member then performs the support activities related to the case.

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